How Do I Contact Amazon Customer Service By Phone

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If you have a question about an order or an issue with service, contacting Amazon using their customer service chat at the Amazon Customer Service Page is normally the best course of action. When you access the "Contact Us" page, you can chat with Amazon's customer service chat bot or a representative to discuss the issue. You can also call Amazon customer service at 1-888-280-4331 if you live in the US.

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Navigate to https://www.amazon.com/gp/help/customer/contact-us/ first. If you have a problem with an order or Amazon product, click on this link or paste it into the search bar of your browser and hit enter to go to the page. If you aren't already logged in, type in your email and password to log into your account and gain access to the page.^[1]

This is the official customer support page of Amazon, which contains options for contacting them about a variety of issues. If you don't have access to your account, try resetting the password with your email address.
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Select "Start chatting now" if you have a simple problem, like tracking a package. To connect with an Amazon representative through a messenger service, click on the button in the box on the left side of the screen. This will bring up a chat window and connect you with Amazon's automated messaging assistant.^[2]
- You may be able to get help for very simple issues from Amazon's customer service chat bot. If the bot isn't able to help you, you can request to be transferred to a human representative.
- The chat is especially helpful for recurring problems, like streaming issues, which can require you to reconnect to the Internet or re-configure your web browser settings. Sometimes, the representative can do it for you remotely.
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Select your help topic from one of the options in the chat window. When you start chatting, you'll be able to choose from several possible help topics, which will appear in bubbles inside the chat window. These include options like, "An item I ordered," "Managing my payment, Prime, or account," and "Kindle, Fire, or Alexa device." Once you select the closest option, follow the prompts to provide more information.^[3]
- If none of the options match what you're looking for, you can type a question, request, or description of your problem directly into the text box under the chat window.
- You'll also be given the opportunity to change the topic or ask another question if the option you choose isn't helpful.
4
Ask to chat with an associate if the bot isn't able to help you. Although you can't currently contact Amazon by phone, it's still possible to talk to a human representative through the chat feature. Just say something like, "Can you connect me with an associate?" The bot should connect you with someone who can help you within a few minutes.^[4]
- Sometimes, you may also have the opportunity to click a button at the bottom of the chat window that will connect you with a human representative. This button looks like an icon of a person's head wearing a headset.

1
Explain your issue and how you would like it fixed as clearly as possible. Give the representative all of the details, including when the problem arose and exactly how it happened. Then, explain to them what you think would be a reasonable solution for the problem.^[5]
- For example, if you got the wrong product in your order, you could say, "On October 28th, I placed an order for a red bath towel. When I received my package today, I opened it immediately to see that I got a gray bathrobe instead. I'd like to return the bathrobe and to get the towel that I ordered. Can you help me correct this?"
- Remember to remain calm and speak clearly. Let Amazon know exactly why you're contacting them and what you think the best solution is to the problem at hand.
2
Keep all records, confirmation numbers, and shipping notes on hand. The more information you have, the easier it will be to resolve your dispute in an effective manner. Before starting a chat, calling, or emailing, round up all of your information on the sale and review it to make sure you have all of your facts straight.^[6]
- If you've needed to contact Amazon multiple times, get the name of the representative you've been talking to and the tracking number for your complaint. This can save you a lot of time when you need to contact them again.
3
Ask politely to speak to a manager if your representative can't help you. If you're getting nowhere with the current representative, kindly ask if you can talk to their manager. In general, if you're looking for store credit or a high-priced refund, it's best to request to speak to a manager.^[7]
- You can try saying something like, "I'm sorry, but I think I need to talk to someone else who can more directly help me. Would you be able to transfer me to your manager?"
4

Be kind and civil in all of your interactions. As you're talking to a representative, keep in mind that they're only a human and can normally only do so much with their power as an employee. Stay calm and collected, even if you're frustrated, and let the representative know that you really believe that they can help you.

Talking to Customer Service

If you're having trouble staying calm, try repeating some of these phrases to communicate politely and effectively with the expert.

"I know this isn't your fault, I just want to find a way to resolve this fairly."

"Thank you so much for your help so far, I know this wasn't your issue or mistake."

"I know this was just an accident, I'm just hoping to find a way we can make sure things end well."

"I really enjoy using Amazon, which is why I'm confident we can find a way to fix this issue."

Add New Question

Question

What's the email address for Amazon customer service?

This answer was written by one of our trained team of researchers who validated it for accuracy and comprehensiveness.

wikiHow Staff Editor

Staff Answer

You can contact Amazon's customer service department by emailing cs-reply @ amazon.com.
Question

Does Amazon customer support have a live chat feature?

This answer was written by one of our trained team of researchers who validated it for accuracy and comprehensiveness.

wikiHow Staff Editor

Staff Answer

Yes. Visit Amazon's "Contact Us" page in the "Help" section of the website to connect to a chat bot. If the bot can't answer your questions, it will connect you to a human customer service representative.
Question

Does Amazon offer 24-hour customer support?

This answer was written by one of our trained team of researchers who validated it for accuracy and comprehensiveness.

wikiHow Staff Editor

Staff Answer

Yes, you can get 24/7 support by calling their customer support number or using the live chat feature.
Question

How do I get my money back if Amazon wrongfully charges my credit card for Prime?

Contact the service department and ask for your money back. If that doesn't work, you can contact your card issuer to dispute the charge.
Question

Can I send a check and my order, and have the item mailed to me?

Rob Guthm

Community Answer

They have no program for that. You would need to buy an Amazon.com gift card from a store, then open an account and pay for what you are buying with the gift card.
Question

Can I place orders with customer service?

No. Their customer service representatives can help guide you through the ordering process, but you will need to place your order through the site.
Question

How may I change the payment method on an order that has already been delivered?

This may be hard. If it was a Prime purchase you may have better luck, because Amazon can move money around their platform. If it was a third party seller, it won't work. Your best bet is to call Amazon and plead the case with a rep.
Question

Where is the packing list? I received my package but not an invoice sheet, why?

Any order sold by or shipped by Amazon no longer gets a packing slip. Some 3rd party sellers may still do it, but generally that practice went away because of the waste of paper.
Question

How can I cancel an order?

You go into My Orders, then click Cancel Item on what you want to cancel. You can't cancel items that have shipped.
Question

I have Amazon Prime, but when I try to play music on my TV, I get a message that says "join today at amazon.com/primemusic". What does this mean?

Maybe you're not logged in on your TV. Or your membership expired.

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Patience is key with customer service at big companies like Amazon. Stay level-headed and take your time for the best results.
After you interact with the chat bot or have a conversation with a human representative, you'll have an opportunity to rate your experience and provide feedback or suggestions about how to make the customer service experience more helpful.

About This Article

Article Summary X

If you want to contact Amazon, you can call their customer service by dialing 1-888-280-4331. Another way to contact Amazon is to use their online contact form. To do this, first visit the Contact Us page on their website. When you're on the page, answer their questions about your problem so they know what to help you with. Once you've explained your issue, choose whether you want to chat with a representative or speak to someone on the phone. If you have a simple problem, like you want to track a package, then you should use their online messenger. Alternatively, if your problem is a little more complicated, such as issues with billing, then you should choose the phone option so they can better assist you. When you select to be contacted by phone, be prepared to receive a phone call from their customer service within a few minutes. For more help, including how to contact Amazon through social media, keep reading!

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